Q: Why does my video keep pausing? 

A: Your video stoping and starting your video reflects a slow internet speed. Pause the video for 1 minute and then resume it.

Q: Will l get a copy of the funeral?

A: Yes, after the live stream a copy will be made available.

Q: How big is the download?

A: The download size varies, we highly recommend downloading the footage via a computer or laptop. You'll find the video in the download section of your computer's desktop.

- Make sure you have spare space on your computer

- Be connected to a steady and fast network (wired connection works best)

- Make sure to have your portable device plugged into power 


Q: Can l put the footage onto a USB or hard drive?

A: You sure can! The USB or hard drive may need to be programmed in 'EXFAT' to handle the large file size. 

Q: How long do l have to download the footage?

A: You'll have 90 days and 10 different download attempts.

Q: If l need help, who do l contact?

A: We're standing by ready to assist if need be, our email address is: info@sidestage.com.au, expect a response within 24 hours.