Q: Why does my video keep pausing?
A: Your video stoping and starting your video reflects a slow internet speed. Pause the video for 1 minute and then resume it.
Q: Will l get a copy of the funeral?
A: Yes, after the live stream a copy will be made available.
Q: How big is the download?
A: The download size varies, we highly recommend downloading the footage via a computer or laptop. You'll find the video in the download section of your computer's desktop.
- Make sure you have spare space on your computer
- Be connected to a steady and fast network (wired connection works best)
- Make sure to have your portable device plugged into power
Q: Can l put the footage onto a USB or hard drive?
A: You sure can! The USB or hard drive may need to be programmed in 'EXFAT' to handle the large file size.
Q: How long do l have to download the footage?
A: You'll have 90 days and 10 different download attempts.
Q: If l need help, who do l contact?
A: We're standing by ready to assist if need be, our email address is: , expect a response within 24 hours.